Customer FAQs

Do you sell to the Government/Military?

Yes, we do! The Lightning Press is a service-disabled, veteran-owned small business DOD-approved vendor and federally registered — to include the System for Award Management (SAM), Wide Area Workflow (WAWF), FedBizOpps (FBO), and FEDPAY. As the author,copyright holder and publisher, we are a sole-source provider for SMARTbooks. We accept and process both Government Purchase Cards (GCPC/GPC) from card holders and Purchase Orders (PO) from Contracting Organizations. All orders to Federal Government organizations and military units are TAX FREE. Please see our Government Sales page.

I am using a military Government Purchase Card (GPC) cardholder, how do I ensure that my order is TAX FREE?

All orders to Federal Government organizations and military units are TAX FREE. To order using your GPC, select the option to pay by “Credit Card” or “Gvmt Purchase (GPC/GCPC).” Ensure the “Govt Tax Exempt” box is checked (upon final checkout after entering your shipping/billing address).

NO SALES TAX for official government/military orders. Select “Gvmt Purchase (GPC/GCPC)” as the Payment Method or ensure the “Govt Tax Exempt” box is checked (upon final checkout after entering your shipping/billing address).

I am a military GPC cardholder, but can’t pay for shipping charges on an invoice?

If you can’t pay for shipping costs separately on your invoice, or have special requests (such as incorporating shipping costs into the item costs), please Contact Us for assistance!

I need a written quote or pro forma invoice before I can complete an order?

If you need a quote or have special requests (such as incorporating shipping costs into the item costs), or if you require additional information, please visit our Quote and Pro Forma Invoice page.

What are my payment options?

Our online security shopping cart system allows you to select your payment option (credit card, check or money order) and your payment method (online processing, toll-free phone, fax or mail). Orders can be completed secure online, by fax (800-997-8827), called in to our 24-hour Voicemail/Fax/Order line (1-800-997-8827) or mailed. We also accept checks and money orders. For credit card orders, we accept American Express, MasterCard, Visa, Discover, JCB and Government GPC cards. Please see our Purchase/Order page.

What are my shipping options? How long does it take?

Our online shopping cart allows you to select the type of shipping desired. Select “U.S. & APO/FPO”, “Canada” or “International” as appropriate. Orders are generally processed and approved within 24 hours. Please allow 1-2 weeks for standard shipping within the continental U.S. and 1-3 weeks for APO/FPO orders. International orders should allow 1-6 weeks.Please see our shipping/handling page for more details. Please see our Shipping and Packing page.

Can I cancel an order after it has been submitted?

Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel. If you want to change the quantity of an item, please tell us. Please see our Contact Us page.

What is your privacy policy?

The Lightning Press is committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.

What is your return policy?

We unconditionally guarantee every item we sell. If you are not completely satisfied with your purchase, simply return it to us within 30 days for a full refund or exchange. All items must be in new, unused condition and be returned in like-original packaging. Click here for our Return Policy and Instructions.

Prices and Specifications

All published prices, specifications and services are subject to change without notice. This includes preprinted order forms included in shipments and books. Published prices do not include shipping and insurance. We are not responsible for typographical errors. Prices subject to change without notice. Click here to view our most current prices and books!

Can we help you with something else?

Please contact us by one of the methods below.