Customer FAQ

1. Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made on our website, you will not have to pay for them.

2. What is your privacy policy?

The Lightning Press is committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.

3. What are my payment options?

Our online security shopping cart system allows you to select your payment option (credit card, check or money order) and your payment method (online processing, toll-free phone, fax or mail). Orders can be completed secure online, by fax (800-997-8827), called in to our 24-hour Voicemail/Fax/Order line (1-800-997-8827) or mailed. We also accept checks and money orders. For credit card orders, we accept American Express, MasterCard, Visa, and Government IMPAC cards. Please see our purchase/order page for more details.

4. What are my shipping options?

Our online shopping cart allows you to select the type of shipping desired. Select “U.S. & APO/FPO”, “Canada” or “International” as appropriate. Orders are generally processed and approved within 24 hours. Please allow 1-2 weeks for standard shipping within the continental U.S. and 1-3 weeks for APO/FPO orders. International orders should allow 1-6 weeks.Please see our shipping/handling page for more details.

5. Can I cancel an order after it has been submitted?

Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel. If you want to change the quantity of an item, please tell us.

6. How do I contact the customer service department?

Have a question about the status of an order that you placed or questions about placing an order with The Lightning Press? Send an e-mail to our customer service department at [email protected] We are able to respond to most e-mail inquiries within 24 – 48 hours during the business week. You may also call our 24-hour voicemail line at 1-800-997-8827 and record a message; we’ll return your call as quickly as possible!

7. What is your return policy?

We unconditionally guarantee every item we sell. If you are not completely satisfied with your purchase, simply return it to us within 30 days for a full refund or exchange. All items must be in new, unused condition and be returned in like-original packaging. Shipping and any related customs or duty fees for returned and refused books are the responsibility of the buyer. We can only refund you for the cost of the returned book(s) itself. Please enclose a note stating whether you desire an exchange or refund and the reason why with your order and ship the item back to:

The Lightning Press
Attn: Returns Department
2227 Arrowhead Blvd.
Lakeland, FL 33813

Note: We are not able to accept returns of previous editions for upgrade to newer revised editions. Purchases from our website (www.TheLightningPress.com) cannot be returned through our retail outlets and vice-versa.

8. Prices and Specifications

All published prices, specifications and services are subject to change without notice. This includes preprinted order forms included in shipments and books. Published prices do not include shipping and insurance. We are not responsible for typographical errors. Prices subject to change without notice.

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